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Hospitalization and Visits: Request for Cooperation in Taking Measures to Prevent COVID-19 Infections
Visiting Hours and Visiting Restrictions
- Visits to the pediatric ward are limited to two parents/guardians per day, and two parents/guardians may visit at the same time. (Siblings are not allowed in principle.)
- Exceptions to visitation restrictions apply when requested by a physician, such as on the day of surgery, catheterization, explanation of treatment or medical condition, or when entering or leaving the hospital.
- Please be sure to wear a non-woven mask when you visiting.
Pediatric Ward
| Visiting Hours | |
|---|---|
| Pediatric General Ward | 10：00 ～ 21：00 |
| PICU | 11：00 ～ 16：30 |
| 4th Floor NICU GCU ※ | 10：00 ～ 21：00 (Except 2 PM - 5 PM on Thursdays) |
|
6th Floor GCU |
13：00 ～ 20：00（(Fathers and grandparents from 3 to 8 PM） (Except 2 PM - 5 PM on Thursdays) |
*Grandparents are allowed only once after the baby is admitted. (However, one of the grandparents and one of the parents must enter the room as a pair.)
Perinatal Unit
limited to two visitors per day.
| Visiting Hours | |
|---|---|
| 13：00 ～ 20：00 |
＜Please refrain from visiting if you have any of the following＞
- On the day of visitation, those with symptoms such as fever, coughing, sneezing, runny nose, sore throat, abnormal taste or smell, diarrhea or vomiting.
- The visitor has been infected with the novel coronavirus and has been asymptomatic for at least 24 hours and has not yet reached the 8th day of the illness, with the day of onset as the 0th day.
- A family member living in the same household has been diagnosed with or is undergoing treatment for a COVID-19 within the past 7 days.
- The visitor or a family member living with visitor is being tested for novel coronavirus at a medical institution.
Infection Control Measures and Behavioral Restrictions Prior to Scheduled Hospitalization/Surgery
As part of our measures to prevent COVID-19, we ask you and your family to take infection control measures 7 days prior to hospitalization. We ask for your cooperation in order to provide safe medical care. If you have any questions, please contact your doctor.
- Please be sure to notify your physician if you or a family member living with you has been diagnosed with COVID-19 or is in the recuperation period between 7 days prior to admission and the time of admission.
- Please be sure to notify your doctor if you experience symptoms such as fever, sore throat, cough, lethargy, vomiting, diarrhea, sneezing or nasal discharge (except for diagnosed allergic rhinitis or hay fever), or abnormal sense of smell or taste during the 7 days prior to admission.
- On the day of admission, if a family member living with you has fever, sore throat, cough, lethargy, vomiting, diarrhea, sneezing, nasal discharge (except for diagnosed allergic rhinitis or hay fever), or abnormal sense of smell or taste, please contact your doctor before coming to the hospital. If you have symptoms a few days prior to admission that are not expected to improve by the day of admission, please contact us as soon as possible.
- If a family member living with the patient is diagnosed with COVID-19 during hospitalization, please be sure to inform the ward.
Accompanying a patient during hospitalization
| Accompanying a patient during hospitalization | |
|---|---|
| Pediatric Ward | One guardian in principle |
| Perinatal Ward | Prohibited in principle |
Childbirth with Father of Child Present
Up to 2 people. Available 24 hours. (LDR or delivery room)
Information on Family Visitation via Videophone Application
Thank you for your cooperation in taking various measures to prevent the spread of the COVID-19. In order to prevent the spread of infection, NCCHD also imposes restrictions on visiting hours. In order to connect hospitalized patients and their families as much as possible during limited visiting hours, we have prepared a system and structure for visiting by videophone as follows.
Apps
Google meet or FaceTime
A phone number is required to use this service.
Please read the terms of use for each application carefully before using it.
Please note that NCCHD does not guarantee the safety of the application.
Conditions of use
Who can use this service: Guardians of hospitalized patients (children) who are unable to contact their families by themselves.
Wards where the service is available: GCU on the 4th floor, GCU on the 6th floor, East and West wards on the 7th to 10th floors, East and West wards on the 11th floor, NICU, and ICU.
How to use: The service is available from 14:00 to 17:00 (including Saturdays, Sundays, and holidays).
* Please note that those in the East Ward on the 10th floor may not be able to use the service on weekends and holidays, so please consult the ward nurse.
- Contact information for each ward will be given at the time of reception.
- The person in charge of the ward will attend to your child during the call and provide you with updates on your child.
- Please note that you cannot use this service for any other purposes, such as questions or consultations with the ward nurses or doctors, or to make outpatient appointments.
Frequency: Once per day per family, each call is limited to 3 minutes or less.
Notes
- We will end the call with an alarm after 3 minutes have elapsed from the start of the call. We ask for your cooperation in order to make this service available to as many people as possible.
- Please note that the screen display will temporarily turn off when there is an incoming call from another party during a call. (The display will show that the call is temporarily interrupted, but please wait as the call will resume immediately.)
- Please note that we may not always be able to answer depending on ward conditions and other factors.
- Please note that the call may be abruptly terminated even within the time limit due to conditions in the hospital ward or other reasons.
Applications are accepted at the admission/discharge counter (during weekdays) and the emergency reception desk (during nighttime and holidays).
Please contact the Medical Affairs Office if you have any questions.